Technical Support
|
|
Smart |
Premier |
Premier Plus |
|
Annual Support Incidents |
0 |
3 |
Unlimited |
|
Optional Fee Based Support Blocks |
 |
|
|
|
Call Back Phone Support |
 |
|
|
|
Fee Based Compatibility Testing |
|
|
|
|
Automatic Notification of Tool Updates |
|
|
|
|
Use of RiDP Lab - Fee based usage |
|
|
|
|
Access to Beta SDK's at Ricoh's discretion |
|
|
|
|
|
|
|
|
|
Incident Charge Blocks: 5 = €540 10 = €1080 15 = €1620 Or €135 per ticket |
|
|