RiDP technical support in currently available in the following ways:
- Engineering support
- Developer Forum
- Knowledge DB
For those members that need personalized assistance, the RiDP engineering team gives development-level support to the whole Europe, Middle East and Africa region.
A number of incidents are bundled yearly with each membership level:
| Basic membership | 2 incidents by e-mail |
| Premier membership | 10 incidents by e-mail |
| Premier Plus membership | unlimited incidents by e-mail or phone |
If you have support incidents left in your RiDP account, click 'Ask Ricoh' to forward a development question to our engineering team.
A developer Forum has recently been launched with the purpose of facilitating the communication between all RiDP members and creating a space for troubleshooting, discussion and exchange of ideas.
The RiDP Knowledge DB is available to all members and contains valuable information such as technical Q&As, white papers, etc.
